FREQUENTLY ASKED QUESTIONS
WHAT IS HOOKED?
Hooked is a mobile app that allows you to discover short-term, exclusive deals from the best local restaurants around you!
HOW DO I SIGN UP?
Download the Free mobile app in the App Store and Google Play store. Hooked will appear as “Hooked Deals” in the stores. You can sign up for Hooked through your Facebook account, or create an account by entering in your email, creating a password, and a filling out a few other details.
WHAT ARE HOOKS?
Hooks are what we call our deals, which are short-term and created by local restaurants around you. The Hooks are displayed based upon your location, and available to use at that very moment. The Hooks you see in the app are exclusive to Hooked users, and may not be used if try to redeem without the app.
HOW DO I REDEEM A HOOK?
First, open the Hooked app and check out all of the deals happening around you. Once you’ve decided on which deal you want to redeem, just show up at the business and tap the “Use It Now” button before you pay. Make sure to show the cashier or server that you redeemed the deal and pay the business directly. For sit-down restaurants, we recommend notifying your servers that you are redeeming a Hooked deal at the beginning of your visit.
HOW DO I SEE WHAT RESTAURANTS AROUND ME ARE USING HOOKED?
If you are within a Hooked college market, click on the map icon in the top right corner of the app to see an overview of your campus and which restaurants participate. Each “pin” represents a Hooked restaurant. If the pin is green, it means that the restaurant has a live deal on Hooked at that very moment.
WHAT IF THE HOOKED BUTTON OR TIME STAMP IS NOT APPEARING?
In order to redeem your “Hook” you have to be inside the restaurants and within the time frame of the Hook. Make sure your location services are always turned ON, and you are not connected to a faulty Wifi network. Sometimes, you may need to tap the Use it Now button more than once.
WHAT ARE THE “FREE FOOD EVENTS” I SEE AROUND CAMPUS?
The free food events are exclusive food giveaways and one-time special deals that we organize for Hooked users. Make sure to have the Hooked mobile app, and check the in-app messages and social media channels to stay current on upcoming free food events. A Hooked team member will be at each events to answer any questions that you may have.
HOW DO I SHARE HOOKED WITH MY FRIENDS
Tap the Menu icon in the upper left corner of the Hooked app, which will drop down a variety of options. Tap the “Invite Friends” option, which will allow you to share the app or select deals with friends via Facebook and Text Message.
WHOM DO I CONTACT IF I HAVE AN ISSUE OR WANT MORE INFORMATION?
Never hesitate to contact us at firstname.lastname@example.org and we will do our best to provide you with support as soon as we can.